http://secondverse.wordpress.com/2008/04/22/front-and-back-stage-in-service-design/ "Never mind the maneuvers... always go straight at 'em." Mon, 11 Jan 2010 22:44:10 +0000 http://wordpress.com/ hourly 1 http://secondverse.wordpress.com/2008/04/22/front-and-back-stage-in-service-design/#comment-16378 slidecast: a house divided « Second Verse Wed, 30 Apr 2008 23:03:22 +0000 http://secondverse.wordpress.com/?p=299#comment-16378 [...] took the Glushko and Tabbas paper as a starting point, and discussed service/customer experience design from the perspective of the [...] [...] took the Glushko and Tabbas paper as a starting point, and discussed service/customer experience design from the perspective of the [...]

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